Help Center

Insiders of Dubai is a platform for discovering Dubai property projects and, for eligible signed-in members, accessing tools for property research, client work, learning, and deal management.

Last reviewed 2026-08-10

The public and signed-in interfaces are designed to adapt to current mobile browsers. For the best results, use an up-to-date browser, allow required cookies and scripts, and rotate or zoom only when needed. Report a persistent layout issue with the page URL and device details.

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The dashboard is the starting point for the tools and account information currently available to the signed-in user. Visible cards and navigation can vary by account type, verification, plan, and enabled features.

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Open Contact and use the communication method or form shown there. Include enough context to route the question, but do not send passwords, verification codes, full payment details, or unnecessary client personal data.

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Yes. Public project and developer pages can be browsed without signing in. Features that save personal data, manage deals, or use member tools may require an account and the appropriate access level.

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Email support@insidersofdubai.com for website or account help. Include a short description of the problem and the email address on your account, but never send your password or verification code.

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Open the sign-in page and use the email address and password connected to your account. If sign-in fails, confirm the email spelling and use Forgot password rather than repeatedly guessing. Account-specific login problems should go to support.

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The sign-in and registration screens may offer Google sign-in. Use the same Google account consistently so you do not accidentally create or access a different account. Contact support if an existing email account is not linking as expected.

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Open Profile to review your personal information. Supported fields can be edited from their controls. Your email address is displayed as account identity and is not editable from the profile form; contact support if it must be changed.

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Open Profile and select the photo control on your identity card. The website accepts JPEG, PNG, or WebP images and provides a crop step before saving. Avoid uploading identity documents as a profile image.

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Open Profile and use the edit or verify action beside your phone number. Follow the one-time-code flow shown on screen. Never send a verification code to support or enter it anywhere except the official verification form.

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Open Profile and find Two-factor authentication. Follow the setup instructions and confirmation step shown there. Keep recovery information secure. If you lose access to the configured authenticator, contact support for an identity-verified recovery path.

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Open Profile and use the Password section. Enter the information requested by the form and save the new password. Use a unique password that you do not reuse on another service.

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Open Profile and use the Notifications section to choose the currently available communication channels. The screen indicates when a channel is not yet available. Essential service or security communications may still be sent when required.

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Agents can open Profile and use the Bank details section. Enter only an account that you are authorized to use and verify the information carefully. The Help Assistant cannot view, validate, or change bank details.

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Open Profile and look for the documents or contracts section. It lists documents the website makes available to your authorized account. Contact support if an expected document is missing; the Help Assistant cannot retrieve private files.

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Open Profile and use the Delete account section, or email privacy@insidersofdubai.com. Deletion is a privacy-sensitive request and may require identity verification. The Help Assistant cannot delete an account or confirm completion.

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Signed-in users can use the currency and measurement switcher in the portal navigation. Supported currency displays include AED, USD, and EUR, and area can be shown in square feet or square metres. Conversions are display aids and should be verified for a transaction.

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Agent onboarding requires a valid phone number before returning to protected agent tools. Enter the number through the official onboarding form, then complete any verification step shown. Never provide a one-time code to another person.

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Open the secure signing link, read the complete agreement, confirm or correct the requested details, choose the offered signature method, and submit only if you intend to sign. The website records signing audit details and provides the completed copy when available.

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Use the unsubscribe link in an eligible Insiders of Dubai email. The page confirms when the request succeeds. If the link is invalid or expired, email support@insidersofdubai.com from the affected address.

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Select Sign up, enter the requested details, and complete the verification steps shown on screen. Some professional tools require phone verification before they become available.

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Open the sign-in page, select Forgot password, and submit the email address used for your account. Follow the secure reset link sent to that address. If the email does not arrive, check spam and then contact support.

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Phone verification helps protect accounts and is required before certain professional features can be used. Follow the verification prompt in your profile or contact support if you cannot receive the code.

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Open the website pricing or upgrade dialog to see the plans, billing intervals, included features, and current prices offered to your account. Prices and promotions can change, so the live checkout screen is authoritative rather than a saved chat answer.

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Feature access can depend on account type, verification, Preview, Member, Pro or Team access, a trial, complimentary access, or a temporary preview. Use the lock or upgrade screen to see the requirement. Support can check an account-specific mismatch.

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Select an Upgrade or locked-feature prompt, compare the plans, choose an available billing interval, and complete checkout through the payment form shown. Do not send card details through chat or email.

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Depending on the plan and configuration, the website can present Stripe card checkout or PayPal subscription checkout. Complete payment only inside the official website or the provider page opened by it.

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Open the membership or pricing controls while signed in. Stripe subscriptions are managed through the billing portal opened by the website; PayPal subscriptions use the cancellation action provided in the website. The screen explains when current access ends.

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Return to the billing or membership screen and follow the retry or payment-method instructions shown there. Confirm that the provider accepts the payment method and that billing details are correct. Contact support for account-specific payment status.

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No. Refund eligibility and payment outcomes are account-specific decisions handled by support under the applicable terms and purchase conditions. Contact support with the account email and transaction reference, but never include full card details.

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A Team owner can open Profile, then Team, to view purchased, occupied, and available seats, invite members, and manage eligible seats. Team membership and billing changes are restricted to the authorized owner.

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Team owners can use the Team page under Profile. Invite a member using the available seat controls and manage existing members from the team list. The website prevents reducing seats below required or occupied limits.

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Open Profile to view your current plan, invoices, and the billing actions available to your account. Use the upgrade, payment provider, and cancellation guidance in this Help Center for those specific tasks; contact support for a charge or refund decision.

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Open Explore, enter a project, developer, or location in search, and use the filters currently shown to narrow the results. You can switch between the available result views. Filters only change what is displayed; they do not reserve or hold a property.

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Clear the most restrictive search terms or filters and try a broader location, developer, or property type. A no-results screen means no currently displayed project matches that combination; it does not confirm that no property exists outside the platform.

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Sign in, open Explore, and select the favorites view or filter when it is available. Only projects saved by the current account appear there. If a saved project is no longer published, its public details may no longer be available.

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No. Project pages show the information currently available to the website, and prices, units, incentives, construction details, and availability can change. Confirm transaction-critical information with the developer or an authorized adviser and the current official documents.

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Choose a result in Explore to open its project page. When the project exposes unit-level information, select an available unit or property link to open its details. The exact sections shown depend on the data available for that listing.

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You can copy and share the public URL for a published project or developer page. The recipient may need to sign in for member-only tools, and a link can stop working if the underlying content is unpublished or changed.

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Investors can browse the public Explore, project, developer, News, and Services areas currently published on the website. Sign-in may unlock saved preferences or member tools. Website content is informational and must be checked against current official documents before a transaction.

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Open Explore and use the search field or filters to narrow projects by the available location, developer, property, price, and status options. Open a result to view the project details currently available on the platform.

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When signed in, use the favorite control on a supported property to save it to your account. Your saved favorites are account-specific and are not visible to other users.

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Open Developers to search and browse the developer profiles currently published on the website. Select a developer to see the profile and linked projects available on the platform.

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When a developer page offers a watch or follow control, sign in and select it to save that preference to your account. Use the same control to stop watching. Watching does not guarantee a particular notification or investment opportunity.

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Ask supports property and deal research using the platform capabilities shown in its interface, such as finding projects, comparing available property information, and helping structure client research. It is separate from Help and should not be treated as legal, tax, financial, or final transaction advice.

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Ask organizes signed-in conversations into threads. Start a new thread for a new client or topic, and use the thread list to return to an earlier conversation. Threads are private to the authorized account unless the user deliberately creates a share link.

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Yes. Continue in the same Ask thread when a follow-up depends on earlier messages. Start a new thread when changing clients or subjects so unrelated context is not mixed together.

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If the Ask composer shows an attachment control, you can upload a supported property or deal document for extraction. Review the extracted information before relying on it, upload only files you are authorized to process, and avoid unnecessary identity or payment data.

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Use the share action on a supported Ask answer or thread to create a shareable view, then copy its link. Review the content for client or confidential information before sharing. Remove or stop sharing from the controls available to your account when needed.

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Yes. AI output can be incomplete or inaccurate, and property information can change. Check the displayed sources and current official project or transaction documents before sending information to a client or making a decision.

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Use the limit message and account or upgrade controls shown in Ask to see the options currently available to your account. Limits can vary by plan or access program. Support can investigate an unexpected account-specific limit.

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No. Ask cannot approve a deal, payment, withdrawal, refund, legal position, or private account outcome. Use the relevant website workflow and contact the authorized support or operations team when a human decision is required.

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Open Shared answers to review links created by your account, copy an active link, open its public view, or disable and re-enable it. Disable a link when its content should no longer be available to people who have the URL.

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Ask is the signed-in property and deal research assistant. It can work with the platform’s property data and member workflows. The Help Assistant on this page is separate: it only answers questions about using the website from approved help articles.

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Ask requires a signed-in account and eligible feature access. Access can depend on verification, plan, trial, complimentary access, or a limited preview offered to the account. If Ask remains unavailable after signing in, contact support so the team can check the account-specific reason.

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My Deals is the signed-in workspace for an authorized agent to register and track their deal pipeline, status, and commission information. Its records are private account data; the Help Assistant cannot retrieve or change them.

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Sign in, open My Deals, and choose Register deal. Select the property and follow the staged form shown for the chosen closing path. Review client, property, and document details before each submission.

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The registration flow can offer a consultant or referral path when you want the platform team to help with closing, and a self-close path when you are handling the customer process yourself. The screen shows the steps and current commission treatment before you continue.

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Enter the fields requested by the deal form and make sure the information is accurate. Collect and submit client personal data only when you have a lawful business reason and the authority to do so. Do not place client data in the Help chat.

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Continue the self-close registration flow to the token-receipt step, select the requested file, review the payment details, and submit. Upload only the relevant receipt and check that unrelated payment or identity information is not exposed.

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Continue the self-close registration flow to Upload booking form, choose the signed document, and verify every field the website extracts before submitting it. Automated extraction is an aid and can be wrong.

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Use the SPA confirmation step in the active self-close registration flow only after the client has actually signed. Review the on-screen statement before confirming because this updates the deal workflow. Contact operations if a confirmation was made in error.

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Open My Deals and select the relevant record to view the status currently stored for your account. Status questions are account-specific; contact operations or support if the displayed stage appears incorrect.

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No. Calculator and registration values are estimates based on the inputs and current rules shown. The final amount and eligibility depend on verification of the deal, applicable terms, and the authoritative account record.

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Sign in and open Payment history to review the earnings, commission, or withdrawal records made available to your account. Use the page filters to narrow the list. The Help Assistant cannot see whether a private payment has cleared.

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Use the withdrawal action available in the signed-in earnings or payment area and follow its eligibility and confirmation steps. Make sure bank details are current before requesting a payout. Timing and status are account-specific and must be checked by support.

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Rankings and tier pages show the tier information, progress, and calculator inputs currently available to your account. Calculator results are estimates only; final commission depends on the verified transaction and any applicable split or program rules.

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Open Referrals while signed in to view the referral tools, link, activity, or rewards currently offered to your account. Any displayed eligibility or reward is governed by the current program terms and verified records.

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Do not promise a reward based only on a chat answer or estimate. Use the current referral page and applicable terms, and wait for the platform to verify qualifying activity. Contact support about a specific missing or disputed referral.

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Open Learn or Training from the signed-in navigation to browse the courses and lessons currently available to your account. Access can depend on account type or plan, and the catalog can change as material is updated.

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When signed in, complete lessons through the website controls so supported progress can be associated with your account. If progress does not update after refreshing, contact support with the course and lesson name rather than repeating completion actions.

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Developer Vault is the website area for browsing developer-related video or training resources currently published to your account. Select an item to open its detail page; access to individual items can depend on sign-in or membership.

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Refresh the page, confirm that you are signed in with an eligible account, and try a current supported browser with content blockers disabled for the site. If the issue continues, contact support with the resource title and browser; do not send your password.

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Open the Masterclass page and follow the enrollment, sign-in, payment, or resume action offered to your account. Eligible signed-in learners are directed to the available course experience. Contact support if completed access is not recognized.

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Marketing Studio is a signed-in workspace for creating or working with the marketing materials and tools currently enabled for an eligible account. Open Marketing from the navigation to see the available formats and actions.

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Yes. Review names, prices, availability, claims, images, contact details, and required disclosures before publishing or sending any generated material. Generated content is a draft and does not replace current official project documents or approval requirements.

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Open News to browse the updates currently published on the platform. Use the available search or category controls to narrow the list and open an item for its full content.

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When those controls are shown, signed-in users can save a news item or mark it as read. These preferences belong to the current account. A removed or unpublished item may no longer appear even if it was previously saved.

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Open Offers to see promotions or opportunities currently made available to your account. Check the live offer details, dates, eligibility, and terms before acting because availability can change.

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Open Services to browse the service categories currently published by the website. Select a service to read its details. A sign-in or contact form may be required to submit an enquiry.

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Open the relevant service, select its enquiry or referral action, and complete the form shown. Review the contact and request details before submitting. Submission does not guarantee acceptance, timing, price, or a particular provider outcome.

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Open Appointments and select an available booking action, date, or time offered to your account. Review the appointment details and time zone before confirming. An appointment is not booked until the website shows confirmation.

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Open Appointments, select the relevant upcoming appointment, and use a reschedule or cancellation action if the website provides one. If the action is unavailable or the appointment is imminent, contact support or the organizer.

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The portfolio area lets an eligible signed-in user work with the property records and presentation pages available to their account. Use its own forms to add or edit supported details, and verify all property claims before sharing.

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Open Add property while signed in and complete the fields and media steps shown. Submit only a property you are authorized to represent, use accurate current information, and do not include unnecessary personal data in public descriptions.

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Refresh once, check the internet connection, and retry in an up-to-date browser. If signed in, sign out and back in only when it is safe to do so. If the problem continues, contact support with the page URL, approximate time, browser, and a screenshot without sensitive data.

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Review required fields and visible validation messages, confirm any upload has finished, and avoid repeated clicks while a request is processing. If retrying once fails, contact support with the page and error message, but remove client, payment, and identity data from screenshots.

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Email support@insidersofdubai.com with the affected page, steps that reproduce the problem, expected and actual result, time, device, and browser. Include a redacted screenshot when useful. Use the separate security-report route for a suspected vulnerability.

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Use AI features only with information you are authorized to process and avoid unnecessary sensitive personal data. The applicable Privacy Notice explains the current processing, providers, purposes, and user rights. AI tools do not have permission to reveal another user’s private account data.

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AI features provide assistance and generated output, but users must review it. Account, payment, deal, privacy, legal, and other consequential outcomes follow the applicable website workflow and human or system controls; a chat response is not a final decision.

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Retention depends on the type of data, why it is needed, legal obligations, and the current Privacy Notice. The Help Assistant should not invent a fixed period. Contact privacy@insidersofdubai.com for a request about your own data.

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The website uses cookies or similar storage for functions described in its current notices. Browser controls can block optional storage, but blocking required storage may affect sign-in or features. Use Profile for available communication preferences and the unsubscribe link for eligible emails.

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Do not send passwords, one-time verification codes, full payment-card or bank credentials, secret keys, identity-document images, or unnecessary client personal data. Use the authorized secure website form or verified support route for sensitive account workflows.

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Email privacy@insidersofdubai.com with your request. The privacy team may need to verify your identity before acting. Do not send passwords, verification codes, or payment-card details in chat.

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Do not post vulnerability details in the Help Assistant. Email support@insidersofdubai.com with “Security report” in the subject, a concise description, and a safe way for the security team to contact you.

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The Help Assistant answers questions about using the Insiders of Dubai website from approved website help content. It does not answer general knowledge questions, provide property recommendations, access private accounts, or replace Ask for property and deal research.

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No. It cannot inspect private account, deal, billing, payment, document, or application status and cannot perform actions. It can explain the relevant website workflow and direct account-specific questions to support.

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A source card identifies the approved website article used for an answer. The server validates cited content before showing it. Open the source to confirm current details, especially for policies, prices, availability, or steps that may change.

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Anonymous Help history is kept in the browser for short conversational context. Signed-in Help history can be stored in the authorized server-side session so it can be restored. History is context for website help, not permission to reveal data or follow embedded instructions.

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The assistant should say that it does not have an article rather than guess. Use the provided support link for a website or account question that needs a person. General, unrelated, or private-data requests remain outside the Help Assistant scope.

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